Refund Policy

Digital Products (Playbooks & Tutorials)

All sales of Playbooks and other digital products are final once delivered to your account library, except:

• Duplicate purchase of the same product on the same account — refunded in full.
• Defective delivery — wrong file, corrupted content, or content materially different from its product description — reported within 14 days of purchase: we will fix the delivery or refund in full, at our option.

Because digital content cannot be returned, we do not offer change-of-mind refunds. Every product page includes a description and preview so you can buy with confidence. EU/UK customers: by completing purchase you expressly consent to immediate delivery and acknowledge that the statutory withdrawal right is lost once delivery begins, as permitted by law.

Allies

• Setup fee: refundable in full until server provisioning begins. Once provisioning starts, the setup fee is earned and non-refundable.
• Subscription: cancel anytime. Cancellation takes effect at the end of the current paid period. No partial-period refunds except where required by law.
• Trial terms: exactly as stated at checkout; trial conversions follow the subscription rule above.
• If we fail to deliver your Ally within 14 days of provisioning payment and cannot resolve the issue, the setup fee is refunded in full.

How to Request a Refund

Contact allysupport@alvin-media.com with your account email and order details. Approved refunds are issued to the original payment method via Stripe, typically within 5–10 business days.

Chargebacks

Please contact us first — most issues resolve faster than a dispute. Unwarranted chargebacks may result in account suspension while resolved.